FAQ

The Exchange period is 15 DAYS from the invoice date provided that the products you have purchased at www.modanatty.com are unused. Exchange processing in front of the invoice sent to your order with your order; You have to fill in the details of the products you want to exchange, your name and your last name and sign the section below. Otherwise, your exchange cannot be made by law.

Note: Buyer Pay Shipping cost for exchange.
Please include your new order number for your exchange.

Email: info@modanatty.com

Phone: +1 973 970 5463

No Return! Only Exchange is available within 14 days, unworn within tag and receipt.

No RETURN OR EXCHANGE for Gowns, Special occasions and Clearance items!

WHAT IF MY ITEM IS DAMAGED OR DEFECTIVE?   
We stand behind our products and want you to be satisfied with them! We always do our best to care for our customers - dealing with all situations fairly and responsibly! If you received a damaged or defective item, please contact us within 24 hours of receiving the damaged item so we can rectify it for you right away! 

Please ensure you have entered the correct shipping address, as this cannot be changed after you have placed an order. Please note, an order cannot be cancelled or modified once it has been placed.

SHIPPING OPTIONS:
FREE STANDARD SHIPPING OVER $50
$5.95 below $50 (5-8 business days)